Things You Need To Know
Click on the links below to find the answers to your questions.
Registration Questions
Donations
Team and Participant Center Questions
Personal Page
Race Questions
General Questions
Email Questions
My Progress
Registration Questions
I want to register my children, but they don’t have email addresses.
Family registration is available. When you get to the last stage of the registration process, you will be asked if you would like to register a child. Select “yes”, and the registration process will continue without requiring additional email addresses.
I signed up as an individual…can I now join a team?
Yes. Please contact us and provide your full name and the team you would like to join. Your information will be adjusted.
Does the registration cost count toward a team’s total?
Yes, even though out of the $25 for registration, $10 is considered an entry fee and $15 is considered a charitable donation, the full amount is credited to the team total.
Can I register at the event on April 24th?
Yes, you can register at the event, but it saves time if you register online by midnight, April 22nd, or mail your form and check by April 11th. It also helps the planners of the event. Do not mail registration forms or donations after April 11th. Turn them in at the event on April 24th.
Donation Questions
Is my personal information secure?
Convio, the company that powers the Angels Among Us event registrations and donations, makes every effort to protect your personal contact and credit card information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet.
How are credit card transactions handled?
Credit card information is not stored in our database. During the donation process, we send an individual's credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.
My friends mailed some donations, but I do not see them on my personal page. Why?
It takes 7 to 10 business days to process donations sent by mail and post them on the website. Depending on the instructions accompanying the checks, the donations may have been credited to Angels Among Us, or to a team, rather than to you by name. Please contact us to have it credited to your personal page. Provide your full name and the donor's full name and donation amount. The recommended process is having the name of the participant and/or team receiving credit on the memo section of the check.
I donated online, and I don't see my name listed on my friend's personal page.
You may have accidentally donated to the race in general or to your friend’s team. Only donations designated specifically to a person appear on that fundraising honor roll. Please contact us and we will credit the appropriate individual.
Team and Participant Center Questions
How do I start a team?
Click on the Register link in the left hand navigation, and choose "Form a new team." Follow the instructions for setting up your team.
Is there a minimum number of people required for a team?
No, you can be a team of one.
How do I change my personal fundraising goal?
First, you will need to login to your Participant Center from the top left tab in the navigation bar. From your Participant Center, go to the top right side of the page to modify your personal fundraising goal. Enter your new goal and submit the changes.
What is a Team Page?
A team page is a web page provided to the Team Captain as an online tool for your use when communicating with team members. Once you have registered as a Team Captain you have the option of personalizing this page. Use this page to update your team members of your goal, progress, successes and latest news. Update this often and encourage enthusiasm to raise awareness and reach your goal together.
How do I change my team name or team goal?
ONLY the Team Captain has the ability to change the team name or goal. The Team Captain will need to login to his/her Participant Center to access this information. Once on the Participant Center Page, Team Captains have the ability to update the team name and goal by using the gray box on the right side of the page.
What is a team message?
A team message is a way Team Captains can communicate with their team members. What you enter here appears as a message from you on their personal page and can be updated daily. Simply go to your Participant Center and enter the latest news in the section just above the button "Update Message to Team" in the gray box to the right. Clicking the Update button will allow you to save the most recent message to your team. We encourage you to send encouraging messages often!
How can I see who is on my team and how much we have raised?
To view your team roster, login to your Participant Center and click the "Team Progress" button. This button allows you to view your team roster and the amounts raised by each team member. You can also send an email to your team from here!
How do I update the Team Page?
ONLY the Team Captain has access to the Team Page. The Team Captain logs in to their Participant Center and clicks on the "Team Progress" button. Here he/she will have access to make updates to the team page. The Team Captain can also change the Team goal, name and team type from this page. (Note: For a list of your personal contributors click the "My Progress" icon.)
Where do team members meet each other after they arrive at the event?
There will be a designated area for teams to get together. Ask your team captain where the designated area is going to be or ask the greeters at the “Welcome Tent” when you arrive.
How do we have a team photo made?
Your team captain is responsible for scheduling a team photo a couple of weeks before the event. Teams need to be sure to be assembled at the Team Photo area 10–15 minutes before their appointed time.
On event day, how do members of a team register and turn in money?
Individuals can register and turn money in themselves at Registration. However, in order to have the most accurate team total for the event, it is best to give your registration form (if not pre-registered) and money to your team captain when you arrive. The team captain should total the money from all team members and turn in everything collected early in the day to accommodate tallying team totals.
What are Company Teams?
A Company Team is created when a company or organization chooses to support Angels Among Us. Each division of the organization can be involved separately under the umbrella of a Company Team. These teams are generally made up of coworkers and their family and friends. In addition to each Division Team having its own personal page, the overarching Company Team will have one as well.
Personal Page
What is a Personal Page?
A personal page is a web page provided as an online tool to help gather support for each individual participant. Once you register, a personal page will be created for you. You can use this page to invite your friends and family to join your team or sponsor you by making a donation. You then have the option of personalizing this web page by going to your Participant Center from the top left tab in the navigation bar. You will be able to customize the image, text and the style/color layout of the page.
By default I have a Personal Page…do I have to change it?
Once you register, a personal page will be created for you by default. While you can spread the word using customized e-mail solicitations and letters, your personal web page can be a creative expression of your commitment to the fight against brain tumors. A compelling personal page attracts and engages supporters. You can customize your page by selecting the layout and style that work best for you. Use the available text, photo, and status indicator options to their fullest advantage.
What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear in the race participant search list, and anyone accessing the Angels Among Us website will be able to support or join you. Setting your personal page to private means your name will not appear in the participant search list and only people you personally invite will be able to support or join you in the race.
Race Questions
Is the 5K certified?
Yes
Where do you check-in for the 5K?
At the corner of Erwin Road and Flowers Drive. (See map)
Is there a Packet Pick-up for the runners before race day?
Yes, there will be two packet pickups. You may also register at each place.
- Wednesday, April 21, 4:00–7:00pm at The Athlete's Foot, Cameron Village, 2035 Cameron Street, Raleigh
- Friday, April 23, 4:00–8:00pm at ActivEdge Fitness, 4221 Garrett Road, in Durham
Who assists with the 5K?
The Carolina Godiva Track Club manages the 5K. Chip timing is used for more accurate and quicker results. NOTE: Runners who lose chips or do not turn them in will be charged $25.
Do runners receive awards?
There are awards for the First, Second, and Third Place Male and Female for each age range: 12 & under, 13–15, 16–19, 20–24, 25–29, 30–34, 35–39, 40–44, 45–49, 50–54, 55–59, 60–64, 65–69, 70+; and 1st, 2nd and 3rd Place Overall Male and Female.
If I am running the 5K, but I also want to walk in the Family Fun Walk, do I have to register for both?
No, you need to register for the 5K, and then stay and participate in the Walk.
Can someone run the 5K with a dog, wheelchair or a stroller?
Yes, you may bring your dog on a leash to the event, but if you are running the 5K, anyone with a dog, wheelchair or stroller has to start the race behind the other runners.
General Questions
What are the important deadlines for the event?
—April 4, 2010: Gifts from Corporate Sponsors who donate $1000 or more must be received for company name or logo to go on the back of the event t-shirt.
—April 4, 2010: Gifts from Corporate Sponsors of $500 or more must be received to be included in the event program
—April 11, 2010: Registrations or donations should be mailed. After this date bring donations to the event to assure the money is included in team totals event day.
—April 22, 2010: Online registration ends at midnight
When can money be turned in for Angels?
We encourage you to send money anytime during the year, and it will be credited to a team as long as the team name is on the memo line of checks. Many teams have events to raise money year round. Mail to: The Tisch Brain Tumor Center—Angels, DUMC Box 3624, Durham, NC 27710. Checks are made out to Duke University–10BT.
Where can I stay in Durham?
The Durham Hilton, 3800 Hillsborough Road, is the host hotel. Call 1-800-445-8667, ask for reservations and mention that you are with group code ANGELS for the special rate of $99/night. You may also book your reservations online.
Can I walk the 5K?
Our event has many serious runners participating in the 5K, so we encourage walkers to participate in The Family Fun Walk. If you can only participate during the time of the 5K, you must walk behind the runners.
Where do you check-in for the Family Fun Walk?
At the corner of Erwin Road and Flowers Drive. (See map)
Can I bring a dog to the event?
You may bring a dog on a leash, but you must take full responsibility for your dog and its actions.
How long does it take to complete the walk?
The walk lasts about 30-45 minutes, depending on how fast you walk.
Do I have to be a member of a team to attend the event?
No, you do not. Individuals are welcome at the event.
Is handicap parking available?
Yes, handicap parking is available at the corner of Erwin Road and Flowers Drive (enter on Flowers Drive). See maps here.
How long does the closing ceremony last?
The ceremony lasts about 30 minutes. The top 10 fundraising teams and the newcomer awards are given. Drs. Darell Bigner, Allan Friedman and Henry Friedman receive the check for the day’s grand total and have a few words for the participants. It is a great end to a fabulous day!
What is the Wall of Honor?
The Wall of Honor is a celebration of life and love. Bring memoirs on event day to display on the Wall of Honor and remember your loved ones. We welcome photographs or stories. At the end of the event, you need to remember to take your memoir home.
How can children be involved in Little Angel Recognition?
Children must raise money themselves for Angels Among us to receive recognition. We have made changes to the Little Angels recognition process. Please read the new rules here. The Little Angel Recognition Ceremony will be at 10:15 in the KIDS ZONE.
How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile". You will be able to update your contact information, e-mail address, preferences, username and password. All changes will be made to your account immediately. There is no need to sign in again.
Email Questions
How do I upload my address book?
You will find step-by-step instructions within your Participant Center detailing how to upload your personal address book. After you have added your email addresses you may edit, add, or delete addresses at any time. Please know these addresses are private and not shared.
How can I send emails to my friends, family and colleagues?
You have access to messages that are already created and ready to use in your Participant Center. Use them to invite someone to join your team, ask someone to support you through a donation or to thank someone who is participating on your behalf. You may also customize them or create your own personal messages. Your Participant Center also provides you with a tool to manage who you have emailed, who has responded to your messages and who you need to follow-up with by clicking the "Follow-ups" button.
How can I manage my Follow-ups?
Use this section in your Participant Center to track the emails you have sent out. See who has opened your messages and who has not. Use this information to send reminders. You can see who has donated to you and if you have sent them a personal thank you. Track your activity from the "Follow-ups" table and check off your To-Dos!
My Progress
How can I see a list of who has donated to me?
You can see your fundraising progress by logging in to your Participant Center and clicking on "My Progress". This is your individual fundraising history, donation trends and a thermometer that marks your achievements. From "My Progress" you can print a list of your donors for your personal records. Another way to see a list of your donors from your Participant Center is by clicking on "Follow-ups". This also allows you to view your donor list and the value of donations received. All registered participants will be notified when someone donates online on their behalf. Notification will be sent to the email address we receive for the registrant through their registration process or when they update their profile.
How can I add the checks and cash I have received?
Login to your Participant Center, click on "My Progress", and from here you will see a Gifts Summary Table which has a link "Enter Gifts Received Offline". Simply click this link and enter each gift as you receive them. Please be sure to include the donor's full name and address so we may send them their qualified tax receipt. Once the requested donation information is entered, mail checks and completed donation forms to Angels Among Us, Box 3624 DUMC, Durham, NC 27710. After we receive the checks, we will confirm them online and you will notice the donations on your web page.
The Tisch Brain Tumor Center – Angels
DUMC Box 3624
Durham, North Carolina 27710
